If you've placed your order with Salestech online, read our information about delivery below.
1. How will my order be shipped?
In most cases your order will be shipped via Toll Priority or TNT. To ensure your goods arrive safe and sound all packages have a tracking number on them and a signature must be provided at the time of delivery by anyone at the delivery address. Should no one be at the delivery address, a calling card will be left and a redelivery will me attempted. After numerous delivery attempts it becomes the responsibility of the purchaser to collection the goods from the local freight depot.
For very large Items the goods will be shipped via Hunter Express. These items will be sent directly to the physical address given and will require a signature at time of delivery.
2. Do I need insurance?
While we will do our very best to ensure your goods arrive safely and securely, accidents can occur. That's why offer transit insurance with all our orders. If you prefer not to take the insurance, you are able to deselected this option during the checkout process. This insurance covers your order for loss or damage during the shipping process from us to you. For insured items that are lost or damaged during transit, we will fix or replace them for you. Any insurance claims must be emailed to us no later then 7 days from receipt of goods.
3. How long does delivery take?
Orders are shipped from our Melbourne warehouse. Depending on your location and the size/weight of the product you have ordered - shipping will be done through Toll Priority or TNT. Once it leaves our warehouse Toll Priority can take between 1 - 5 business days & TNT can take between 1 - 10 business days to deliver your order. We always chose the service with the quickest delivery time where possible. Please do not hesitate to contact us prior to ordering if you live outside the standard metropolitan area - tell us your postcode & we can do a quick check for you to estimate the delivery time.
Eg
- Melbourne/Sydney/Brisbane/Adelaide - approx 2 days,
- Perth - approx 3-4 days,
- Darwin - approx 6-15 days.
Orders are not collected on Weekends or VIC public holidays.
4. Can my order be sent faster?
Please contact us if you need your order sent express.
5. How can I track my order?
Once your order has been shipped you will receive an email with tracking information for your method of Freight. Alternatively you can log into your account and select "Order History". From here you will be able to see all your previous orders, the tracking information can be viewed by clicking on the tracking number.
Please also feel free to email Salestech direct for further assistance in tracking your goods. Click HERE
6. When will my order be delivered?
Orders will generally be delivered between the hours of 8:30am and 5:30pm, Monday - Friday (excluding Public Holidays). Due to the nature of the service we are not able to provide set times during the day that your order will be delivered. Unfortunately either freight company or contractors are not able to contact you before making a delivery
7. Can I pick up my order?
Yes.
Please contact us directly to organise this.